Customer Service Skill Training for IT Professionals Now Available Online
A new series of communication, customer service, and interpersonal skills (aka "soft skills") training is now available at itcustomerservice.com. The training is specifically focused for IT Professionals, especially programmers, analysts, and managers, who are looking to strengthen their "soft skills" often aren't necessarily "people people".
"Soft skills, especially how we relate and communicate with others, are often the differentiating factor between IT professionals that rise to the top and those who don't." said Shannon Stoltz, author and creator of the training.
"Many of us in IT are introverts, and we are in IT because we don't want to deal with people, and yet that's become a key part of our jobs. For those of us who struggle in this area, we have to invest more time and effort in building our soft skills, so that we can add more value to our employers and customers, and further our careers,"
Included in the new training offerings are audio versions of Shannon's popular articles: "Are You Your Customer's Hero" and "The Top 5 IT Customer Service Mistakes IT Professionals Make" article; as well as a recording of Shannon's Customer Communication's – The Art of Customer Service, presented at both the 2008 and 2009 International Spectrum conferences. A new 4-week online, self-paced class also begins on July 29, 2009.For more information, visit ITCustomerService.com/spectrum.