Entrinsik Names New Director of Informer Customer Services
Entrinsik, Inc., a leading provider of innovative, web-based operational reporting and analysis solutions, today announced the appointment of Tim Nicholson to Director of Informer Customer Services responsible for the overall user experience. Informer is Entrinsik's web-based reporting and analytics platform designed to deliver live data from multiple sources in an intuitive and self-service environment.
Tim has worked for 20 years in software development and brings with him 7 years experience implementing and managing Datatel®s Colleague® application at Wake Technical Community College in Raleigh, NC. The appointment represents a commitment to streamline and broaden services offered to customers of Entrinsik's Informer Web Reporting software, including implementation, setup, and usage training.
In combination with this move, Entrinsik has launched two key initiatives this year to support customers in best leveraging Informer usage across their organizations: (1) hosting the first Informer User Meeting, which will take place on October 11th and 12th; and (2) developing a new customer portal providing a streamlined method of communication, support, and delivery of updates. The portal will allow Informer customers to share best practices, discuss issues with other Informer users, and download the latest version of Informer.
"As a former customer, I was always impressed with the quality of service I received from everyone here at Entrinsik", says Tim. "I am very excited to now be a part of this organization and to help in expanding the services we offer."
"Bringing Tim on board signals our commitment to ensuring our customers are getting the best value possible from using Informer", says Doug Leupen, CEO and President at Entrinsik. "With Tim's track record of managing and implementing software solutions in addition to building both internal teams and client loyalty, we are confident that he will prove to be a great asset to Entrinsik and our valued Informer customers."
Entrinsik has grown significantly over the past several years, and now has nearly 700 customers, 20 Partners, and tens of thousands of users around the world.