Seinfeld-Style Reality Migration has NGMC Laughing
NorthgateArinso has received another resounding seal of approval after guiding credit information powerhouse National Group Management Corp through a glitch-free migration from D3 to Reality.
NGMC, a one-stop shop for credit information within the service industry which deals with clients on both a domestic and international level, migrated to Reality last November due to the drastic increase in functionality provided.
Rosalia Letson, Director of Operations at NGMC, admitted that the logistics of the impending switch had been a cause of concern but that the eventual outcome surpassed all expectations, in terms of performance and simplicity.
"It was like an episode of Seinfeld," she said. "Nothing happened, and that was the real beauty of the whole process. It was really incredible, there were zero issues with the whole changeover and the only changes we noticed were the positive ones we had hoped for. We couldn't be happier."
NGMC executives worked hand-in-hand with Northgate's Mark Pick and Mark Fuller, based in Irvine, Calif., plus Tim Gunning, stationed in the company's unit in Belfast, Republic of Ireland, in the four months leading up to the migration.
"From our point of view it is about having a great platform that we know provides the best, most effective and most stable environment for our partners," said Pick, Northgate's Vice President, Reality. "Then we take the time to go through every aspect and ensure a seamless migration for our partner. That is the level of performance we strive for, pride ourselves on, and which builds lasting and close partnerships with companies like NGMC."
Since the migration the relationship between Northgate and NGMC continues to grow, with the implementation of a joint consulting project that is already providing benefit to NGMC's customer service performance.