From the Inside November/December 2018
Another year is ending. Look at all we did this year! At the same time, we have to look at all we didn't complete. And everything coming up next. On the horizon are new technologies to make our jobs easier. Staring over our shoulder are existing technologies that are make our jobs harder.
Too bad we can't live in statis - free of all changes and new challenges - for a few months so we can get something done. If only…
Instead, we have to consider what new business operations and trends we are going to have to contend with. I've looked around for ideas of what we can expect to see a push on this year, and successive years:
- Businesses will have to continue to adapt to the modern customer.
Customers today have more choices than ever and they have shown that they gravitate towards those who prioritize the delivery of fast, seamless, and personalized service. This is true whether they are ordering lunch, getting their car repaired, or making a financial transaction.
Accessing and staying engaged with these customers will go beyond just mobile applications and websites. Companies that don't make it easy for customers to do what they want to do, when they want to do it, will likely see those customers moving on to friendlier options.
Look for a Unified Customer Communication System as a way to stay engaged.
- People are going to be more paranoid about their information.
Cyber threats will increase and more data breaches are going to happen. New regulations will be created to help secure users' and customers' data.
We've already seen this in Europe with GDPR. There are many US States that are planning on passing laws that are modeled after GDPR These laws and regulations will require many changes to our systems and how we use them.
- Modern Workplace
The shift toward remote workplaces will likely continue to increase. We will see people spending less time commuting and traveling, and more time working remotely. This will drive requirements for info sharing and increased workplace collaboration. All of which will maintain the expectation of security in this less controlled way of working. Business data will have to be integrated more closely with collaboration software. Increase VPN and security in existing applications will become critical to success.
On April 8th, we will be hosting the International Spectrum Conference in Phoenix. Many of our sessions will focus on these treads. In the coming months, I will be working with my speakers to produce the content details, so keep watch on the website for changes. As always, many of the session will be more than "PowerPoint", and will demonstrate what works and what doesn't. This will allow you to see what works, as well as ask more question outside the time constraints of the initial training session.
Watch for more information as we formalize our plans. See you at Spectrum.